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If It's Creations

Returns & Cancellations Policy

DRAFT. Placeholders are in [square brackets]. This is a template, not legal advice. Please have it checked before launch.

Last updated: [DATE]

We want you to love what you buy. This policy explains your rights and how to return something. It does not affect your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

1. Changed your mind? (Kits and ready-made handmade items)

You have 14 days from the day you receive your item to tell us you want to cancel, for any reason.

How to cancel: email hello@ifitscreations.co.uk with your name, order number and the item(s) you are returning. You can also use the model cancellation form below.

Returning the item:

  • Send the item back within 14 days of telling us you're cancelling.
  • Please return it unused and in its original condition, with kit contents complete and unopened where possible.
  • You pay the cost of returning the item unless it is faulty or we sent the wrong thing. We recommend a tracked service, as the item is your responsibility until it reaches us.
  • Return address: 53 Redwald Road, Rendlesham, IP12 2TA

Your refund:

  • We'll refund the price of the item and the original standard delivery charge (if you're returning the whole order) within 14 days of receiving the item back, or of you giving us evidence that you've sent it, whichever is sooner.
  • Refunds go back to your original payment method.
  • If an item has been used or handled more than you would need to check it (as you might in a shop), we may reduce the refund to reflect the drop in value.

2. Items you can't return for change of mind

  • Digital patterns. At checkout you agree to immediate download and acknowledge that you lose your right to cancel once the download is available. We can't take back a digital file, so we cannot refund patterns for change of mind.
  • Commissioned, personalised or made-to-order items. These are made to your specification, so the 14-day cancellation right does not apply once work has started.
  • Opened kits containing sealed materials that cannot be returned for hygiene reasons, if any are marked as such on the product page.

None of this affects your rights if an item is faulty or not as described.

3. Faulty, damaged or not as described

If something arrives faulty, damaged or not as described, please email hello@ifitscreations.co.uk with your order number and, if possible, photos. Under the Consumer Rights Act 2015:

  • Within 30 days of receiving a physical item, you can reject it and get a full refund, including the cost of returning it.
  • After 30 days (up to 6 months), we'll offer a repair or replacement first. If that isn't possible or doesn't fix the problem, you can have a refund.
  • Digital patterns: if a file is faulty, for example corrupt or with missing pages, we'll fix or replace it. If we can't, we'll give a refund.

Please remember that handmade items and hand-dyed or natural materials naturally vary slightly from the photos. This is not a fault.

4. Lost parcels

If your parcel hasn't arrived within [10] working days of dispatch, contact us and we'll look into it with the carrier. We'll then send a replacement or a refund.

5. Model cancellation form

To: If It's Creations, 53 Redwald Road, Rendlesham, IP12 2TA, hello@ifitscreations.co.uk

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on: Order number: Name: Address: Date: